Returns & Refund Policy

At Sōma Bar, we care deeply about the quality and freshness of our soaps. Because our products are personal care items, we cannot accept returns once they’ve left our facility. This is to ensure every customer receives bars that are safe, hygienic, and freshly made.

Why We Don’t Accept Returns

Soap is a personal and hygienic product. Once it has been shipped, it cannot be resold or restocked. This protects your safety and guarantees that every bar you receive is fresh and unused.

Damaged or Wrong Orders

If your order arrives damaged or if we accidentally sent the wrong product:

1. Contact us at somabarsoaps@gmail.com within 7 days of delivery.
2. Include your order number, details, and photos if possible.
3. We’ll review and send a replacement or issue store credit depending on the situation.

Customer Support

While returns aren’t possible, our team is here to guide you before you order. If you’re unsure about scents, ingredients, or which bar to try, email us—we’ll be happy to help you choose.

Your satisfaction matters to us, and we want your experience with Sōma Bar to be a positive one from start to finish.